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A trigger is the event that wakes a workflow up. Choose the one that matches the moment you care about.

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Trigger groups

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Chat events

  • A new chat or group is created.
  • A label is added to or removed from a chat.

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Message events

  • A new message arrives.
  • A message is edited.
  • A message is deleted.
  • Someone reacts to a message.
  • A message is flagged or unflagged.

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Ticket events

  • A new ticket is created.
  • A ticket changes, such as its status, priority, or due date.
  • A label is added to or removed from a ticket.
  • A ticket is closed.

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Task events

  • A new task is created.
  • A task is assigned to someone.

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Choosing a trigger

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Choose which numbers start it

Message triggers can often be limited to certain WhatsApp numbers. This is useful if you run several numbers and want a workflow only for Sales.
By default, a new-message trigger reacts to messages from customers. Messages sent by your own team may need a special setting.
Pick the narrowest trigger that works. A “label added” trigger is calmer than “every new message”.
If your workflow sends a message, do not trigger it on every new message without a condition. It may reply to its own messages.