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Activation settings decide when the AI agent answers and when it stays quiet.

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What you can control

  • Rules. Built-in rules already tell the agent which messages deserve a reply. You can add your own rules in plain language, such as “Do not reply to messages about job applications.”
  • Default mode. Choose whether the agent is on for every chat, or off until you enable it for a chat.
  • Per-chat switch. You can allow or block the agent in a single chat from that chat’s settings.
  • Response delay. The agent waits a moment before replying, which gives your team time to answer first.
  • Pause after a human reply. When a team member replies, the agent pauses for a set time.
  • Working hours. Limit the agent to certain days and times in your time zone.
  • Numbers. Choose which WhatsApp numbers the agent covers.

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Change activation settings

1

Open the activation page

Go to the AI section and choose Activation.
2

Add your rules

Write short rules in the rules box. They add to the built-in rules, not replace them.
3

Pick a default mode

Choose between on for all chats, or on only where you enable it.
4

Set timing

Enter the response delay and the pause time.
5

Set hours and numbers

Add working hours and select the numbers the agent should cover.
6

Save

Your changes only apply after you save.

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Internal contacts

The agent should not answer your own colleagues. Mark them as internal contacts so it ignores them.
Start with a longer response delay. It gives your team a chance to reply first and lets you see how often the agent is needed.
Turning the whole agent on or off is done from the agent overview, not on this page.