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Workspace metrics show what is happening across your WhatsApp numbers and team. Use them to spot slow replies, busy hours, and piled-up tickets.

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How it works

There are two places to look. The dashboard gives a quick snapshot. The analytics page lets you dig deeper and filter.

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The dashboard

The dashboard summarises your workspace today. You can expect to see things like:
  • Chats per number
  • Unread chats
  • Flagged chats
  • Open tickets
  • Teammates currently online
It also lists your connected numbers with their status.

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Explore analytics

1

Open analytics

Choose analytics from the side menu.
2

Set the time range

Pick the days you care about. A recent period, such as the last week, is a good start.
3

Filter

Narrow results by label if you want to focus on one group of chats.
4

Read the numbers

Switch between message, ticket, and team views.

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What each view tells you

  • Messages: active chats, messages in and out, and how fast you first respond.
  • Tickets: how many are open, in progress, unresolved, or unassigned, plus how long they take to resolve.
  • Team: for each person, chats handled, messages sent, open tickets, response speed, and time online.

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Example

Your first response time creeps up on Mondays. You check the team view and see two agents offline until noon. You adjust shifts. See team access and roles.
Review metrics at the same time each week. Trends matter more than a single day.