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Changing chats one by one takes time. Bulk actions let you pick many chats and apply a change to all of them at once.

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How it works

In the chat list, you select chats. A toolbar appears with the actions you can run on that selection.

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Run a bulk action

1

Filter first

Narrow the list so it only shows the chats you want to change. For example, filter by a label.
2

Select chats

Tick the box on each chat, or use the top checkbox to select all.
3

Use the toolbar

A toolbar shows up at the bottom of the screen.
4

Pick an action and confirm

Choose what to do, review the number of chats, and confirm.

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What you can do

  • Update chats: add or remove labels, mark as read or unread, pin, archive, or switch on AI features for the selection.
  • Group actions: add one contact to every selected group. The connected number must be an admin of each group.
  • Upload labels or properties: apply prepared labels or custom property values to many chats, helpful after importing contacts.
  • Export: download the selected chats for reports or audits. See data exports.
Check your selection before you confirm. Bulk changes touch every chat you picked, and some are tedious to undo.

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Tips

  • Filter before you select, so you do not catch extra chats.
  • Make sure AI settings are ready before you turn them on for many chats.
  • Remove labels you no longer use to keep the list clean.