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AI dictate lets you use your voice to get work done. Say what you want, and AI turns it into text or an action for you to check.

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Where you can use it

  • Replying in a chat. Say what you want to tell the customer. AI reads the conversation and writes a draft.
  • Chat assistant. Ask about the open chat out loud, like “Give me a summary.”
  • Org assistant. Speak a workspace request, like “Show me chats assigned to Sam.”
See Org and chat assistant.

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Dictate a reply

1

Open the chat

Select the conversation you want to answer.
2

Start recording

Click the dictation button, or use the keyboard shortcut if your team has one.
3

Say what you mean

Describe the message in your own words. For example: “Tell her the order ships tomorrow and say sorry for the wait.”
4

Adjust if needed

Dictate again to refine the draft, for example “Make it more formal.”
5

Review and send

Read the draft, fix anything wrong, then send it.

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Use it with an assistant

1

Open the assistant

Open the chat assistant in a chat, or the org assistant from any page.
2

Click the microphone

Speak your request.
3

Check the text

Make sure the words were heard correctly.
4

Send the request

Confirm to run it.
Speak in short, clear sentences in a quiet place. Names, product codes, and numbers are the most likely to be misheard.
Dictation and AI drafts can contain mistakes. Always read the text before you send it to a customer.