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Exports let you take your Risponse data into a spreadsheet or another tool. Use them for reports, audits, and backups.

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What you can export

Depending on your plan, you may be able to export:
  • Chats
  • Tickets
  • Messages
  • Connected phone numbers
  • Group member changes
  • Call history

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Export steps

1

Open data exports

Go to the analytics area and open Data exports. You can also read about data exports.
2

Choose the data

Pick what you want, such as tickets.
3

Set filters

Narrow by date range, status, priority, or chat type where those options appear.
4

Download or email

Download the file right away, or ask for it by email if it is large.

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Analyze it

  1. Open the file in your spreadsheet tool.
  2. Turn the first row into filters.
  3. Sort by date to see busy periods.
  4. Count tickets by status or assignee with a pivot table.
  5. Make a simple chart and share it with your team.
Want live data in a sheet? Try the Google Sheets integration.
Exports can hold private customer details. Store them safely, share only with people who need them, and delete old copies.
Export on a regular schedule, such as the first of each month, so you can compare month to month.