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If Risponse closes by itself or freezes, it is often using too much memory. Old saved data in your browser can build up over time.

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Likely causes

  • Large amounts of saved site data in your browser
  • Many busy chats loaded on a device with little free memory
  • Too many other tabs or apps open at once

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Quick fixes first

  1. Close other tabs and apps.
  2. Reload Risponse.
  3. Restart your device.

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Clear Risponse data

1

Open the help menu

Click Help and look for an option about the app being slow.
2

Reset local data

Choose to reset all data. You will need to log in again.
Clearing data logs you out. Make sure you know your password first.
If crashes continue, see blank screen and chats not loading. Still stuck? Email info@risponse.com.