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Do your agents type the same answers every day? Quick replies turn those answers into shortcuts anyone on the team can use.

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How it works

You save a message and give it a short command that starts with a slash, such as /pricing. In any chat, type the command and the full message appears, ready to send. Quick replies are shared. Everyone in your workspace sees the same list.

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Create one

1

Open quick replies

Go to your settings and open Quick Replies.
2

Add a new reply

Choose the option to create one.
3

Set the command

Pick something short and easy to remember, like /refund.
4

Write the message

Type the full text customers will receive. Save it.

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Use one in a chat

  1. Open a chat.
  2. Type your command in the message box.
  3. Pick the matching suggestion.
  4. Read it, edit it if you like, and send.

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Good ideas for quick replies

  • Greetings and out-of-hours notes
  • Pricing and plan details
  • Refund and return rules
  • Steps to get started
  • Links to demos or booking pages
Check your list when prices, links, or policies change. An outdated quick reply spreads the wrong answer fast.

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Share the list

Tell your team which commands exist. A short internal list pinned in your team chat is enough. New hires will learn them quickly.