What you can export
- Chats and group members
- Messages
- Private notes
- Tickets
- Connected numbers
- Activity history, such as label, assignee, and membership changes
Export from the data exports page
1
Open data exports
Go to analytics and choose data exports.
2
Choose a type
Select the kind of data you want.
3
Click export
A window opens where you can set the date range, file format, and filters.
4
Pick how to receive it
Download now for a quick file, or have it emailed to you for larger exports.
Direct downloads suit smaller exports. Big exports are better sent by email, as they can take a while.
Other ways to export
- A single chat: open it and use the export option in the side panel.
- Many chats: select them in the chat list and choose export. See bulk actions.
- Tickets: select tickets and use the ticket export option.
File formats
Most exports are CSV files, which open in Excel and Google Sheets. Group member exports from the chat list may come as XLSX.Tips
- Use a date range to keep files small.
- Treat exported files as private. They may hold customer phone numbers and messages.
- Only admins should be able to export. Check team access and roles.