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If your inbox looks empty, or chats spin forever, the data saved in your browser may be out of date.

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Likely causes

  • Old or damaged saved data in your browser
  • A poor internet connection
  • A WhatsApp number that has disconnected

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Check the basics

  1. Make sure your internet works.
  2. Refresh the page.
  3. Check that your WhatsApp number is still connected. See connect WhatsApp.

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Clear local data

1

Open the help menu

In Risponse, click Help at the top.
2

Choose the chat loading option

Select the option for chats not loading.
3

Clear local data

Confirm that you want to clear all local data. This removes saved copies from your browser only.
4

Restart your browser

Close the browser fully, open it again, and log in to Risponse.
This works the same in Chrome and Firefox.
You will be signed out. Have your login details ready.
Still seeing nothing? Try another browser. If chats show there, the first browser still holds bad data. Clear it using the steps in blank screen.
Still stuck? Email info@risponse.com.