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If new messages arrive but you hear or see nothing, notifications are blocked somewhere along the way.

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Likely causes

  • Notifications are off in your phone or computer settings.
  • Your browser blocked Risponse earlier.
  • The notification switch inside Risponse is off.
  • On iPhone, you are using a normal browser tab instead of the app added to your home screen.

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Fix it

1

Check phone settings

Open Settings, find Risponse, and turn notifications on.
2

Reinstall to home screen

Delete the old Risponse icon. Open Risponse in Safari, tap Share, then Add to Home Screen. Open it from the new icon and allow notifications when asked.
3

Turn on the in-app switch

Make sure notifications are on in Risponse.
Notifications on iPhone need a recent iOS version. Update iOS if the option is missing.
Then turn on notifications inside Risponse and send yourself a test message.
Turn off Do Not Disturb or Focus mode while testing. These also hide alerts.
Still stuck? Email info@risponse.com.