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With emoji tickets, a team member reacts to a message and a ticket appears. It is the quickest way to flag work while reading chats.

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How it works

You create an automation rule. It watches for a reaction with an emoji you choose. When someone reacts, Risponse creates a ticket from that message. If the chat already has an open ticket, the message can be added to it instead.

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Set it up

1

Open automations

Go to the automations area. See the automations overview.
2

Create a rule

Start a new rule and choose the trigger for a new reaction.
3

Pick the emoji

Choose which emoji starts the rule. You can use more than one, such as a pin and a flag.
4

Choose the action

Pick to create a ticket, or to add the message to the latest ticket in the chat.
5

Choose who gets it

Assign tickets to one person, or share them between team members in turn.
6

Save and turn it on

Save the rule and make sure it is active.

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Use it

React to any message with your chosen emoji. A ticket shows up shortly after.
Agree on one emoji as a team and write it in your team notes. Pick one people will not use by accident in normal chats.
You can also create tickets by hand. See create a ticket.