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If your support team already lives in Freshdesk, this integration saves double work. Tickets from your WhatsApp chats can appear there too.

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What it does

When you create a ticket in Risponse, a matching ticket can be sent to Freshdesk. Your agents can follow the case in the tool they prefer.

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Before you start

You need:
  • A Risponse workspace.
  • A Freshdesk account.
  • Access to your Freshdesk profile settings, where your API key is shown.

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Connect Freshdesk

1

Open the integration

In Risponse, go to the Freshdesk integration page.
2

Start the connection

Click connect.
3

Enter your Freshdesk address

Type your Freshdesk domain. It looks like your-company.freshdesk.com.
4

Enter your API key

In Freshdesk, open your profile settings and copy your API key. Paste it into Risponse.
5

Save

Save the connection. Risponse and Freshdesk are now linked.

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Example

A customer sends photos of a damaged item on WhatsApp. An agent turns the chat into a ticket. The ticket also appears in Freshdesk, where the returns team picks it up.
Your API key works like a password. Do not share it in chat or email. If it leaks, reset it in Freshdesk and enter the new one in Risponse.
Connect with a dedicated Freshdesk agent account. If a team member leaves, the connection keeps working.