> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow triggers

> See the events that can start a Risponse workflow, from new chats and messages to ticket and task changes, and learn how to pick the right one.

A trigger is the event that wakes a workflow up. Choose the one that matches the moment you care about.

## Trigger groups

### Chat events

* A new chat or group is created.
* A label is added to or removed from a chat.

### Message events

* A new message arrives.
* A message is edited.
* A message is deleted.
* Someone reacts to a message.
* A message is flagged or unflagged.

### Ticket events

* A new ticket is created.
* A ticket changes, such as its status, priority, or due date.
* A label is added to or removed from a ticket.
* A ticket is closed.

### Task events

* A new task is created.
* A task is assigned to someone.

## Choosing a trigger

| You want to... | Use this trigger |
| - | - |
| Welcome a new contact | New chat created |
| React to a customer's words | New message received |
| Follow up when something is flagged | Message flagged |
| Tell the team when a ticket is done | Ticket closed |
| Start a process when a label is added | Label added |

## Choose which numbers start it

Message triggers can often be limited to certain WhatsApp numbers. This is useful if you run several numbers and want a workflow only for Sales. 

> [!NOTE]
>
> By default, a new-message trigger reacts to messages from customers. Messages sent by your own team may need a special setting. 

> [!TIP]
>
> Pick the narrowest trigger that works. A "label added" trigger is calmer than "every new message".

> [!WARNING]
>
> If your workflow sends a message, do not trigger it on every new message without a condition. It may reply to its own messages.

## Related

* [Workflows overview](https://docs.risponse.com/workflows/overview.md)
* [Workflow actions](https://docs.risponse.com/workflows/actions.md)
* [Labels](https://docs.risponse.com/features/labels.md)


## Related topics

- [Workflow actions](https://docs.risponse.com/workflows/actions.md)
- [Workflows overview](https://docs.risponse.com/workflows/overview.md)
- [Zapier integration](https://docs.risponse.com/integrations/zapier.md)
- [Introduction](https://docs.risponse.com/index.md)
- [Rule building blocks](https://docs.risponse.com/automations/components.md)


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