> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow actions

> Explore what a Risponse workflow can do once it triggers: send or forward messages, flag, create and assign tickets, label chats, and send email.

Actions are the jobs a workflow performs. You can add more than one to the same workflow, and you can delay each.

## Messages

* **Send a message** to a chat or group. You can attach media.
* **Forward a message** to another chat.
* **Delete a message.** This cannot be undone.

## Flags

* **Flag a message** so the team notices it.
* **Unflag a message** once it is handled.

## Tickets

* **Create a ticket** with a priority, labels, and an owner.
* **Assign a ticket** to one or more people, optionally in turn.
* **Close a ticket**, with an optional note.
* **Add a label** to a ticket.

## Chats

* **Add a label** to a chat.
* **Assign a chat** to a team member, optionally in turn.

## Email

* **Send an email** to an address you choose, with your own subject and text.

## Example

A VIP customer writes. The workflow:

1. Adds the label "VIP" to the chat.
2. Assigns the chat to the account manager.
3. Sends the manager an email.

## Things to know

> **Which actions can I see?**
>
> The list depends on your trigger. A ticket trigger shows ticket actions, for example. 

> **Can I wait before an action?**
>
> Yes. Add a delay to give your team time first. 

> **Who can run these actions?**
>
> Some actions, like deleting a message, need the right access. See [team access and roles](https://docs.risponse.com/features/team-access-and-roles.md). 

> [!WARNING]
>
> Deleting a message is permanent. Use it only when you are sure.

> [!TIP]
>
> Keep each workflow short. Three or four actions are easy to understand and fix.

## Related

* [Workflow triggers](https://docs.risponse.com/workflows/triggers.md)
* [Workflows overview](https://docs.risponse.com/workflows/overview.md)
* [Create a ticket manually](https://docs.risponse.com/tickets-and-tasks/create-ticket.md)


## Related topics

- [Workflows overview](https://docs.risponse.com/workflows/overview.md)
- [Workflow triggers](https://docs.risponse.com/workflows/triggers.md)
- [Zapier integration](https://docs.risponse.com/integrations/zapier.md)
- [Introduction](https://docs.risponse.com/index.md)
- [Chat list bulk actions](https://docs.risponse.com/features/bulk-actions.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.