> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Blank screen or out of memory

> Fix a blank white screen or out-of-memory error in Risponse by clearing the site's cache and cookies in Chrome or Firefox, then reloading.

A blank page, or a message about running out of memory, usually points to old stored data in your browser.

## Likely causes

* A damaged or outdated cache for Risponse
* Too many saved cookies and site files
* A browser that has run for a long time with many tabs open

## Try first

1. Press refresh.
2. Close extra tabs.
3. Open Risponse in a private window. If it works there, stored data is the cause.

## Clear the cache

**Chrome**

**1. Open site settings**

Open Risponse, then click the icon at the left of the address bar. 

**2. Manage site data**

Go to **Cookies and site data**, then **Manage on-device site data**.

**3. Remove it**

Delete the entry for Risponse. Reload the page.

**Firefox**

**1. Open site info**

Open Risponse, then click the shield icon in the address bar.

**2. Clear cookies and site data**

Choose the option to clear cookies and site data, then confirm.

**3. Reload**

Reload the page and log in again.

> [!NOTE]
>
> You will be logged out. Your chats and settings stay safe on Risponse servers. 

If it keeps happening, also try [clearing memory](https://docs.risponse.com/troubleshooting/app-crashes.md) or [fixing chats that will not load](https://docs.risponse.com/troubleshooting/chats-not-loading.md).

Still stuck? Email [info@risponse.com](mailto:info@risponse.com).


## Related topics

- [Chats not loading](https://docs.risponse.com/troubleshooting/chats-not-loading.md)
- [App keeps crashing](https://docs.risponse.com/troubleshooting/app-crashes.md)
- [Repeating bulk messages](https://docs.risponse.com/bulk-messaging/repeating-bulk-messages.md)
- [Connect WhatsApp](https://docs.risponse.com/get-started/connect-whatsapp.md)
- [Not getting notifications](https://docs.risponse.com/troubleshooting/notifications.md)


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