> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a ticket

> Turn any WhatsApp message into a support ticket in Risponse. Add a title, status, assignee, priority, and due date without leaving the chat.

A ticket turns a customer message into a tracked piece of work. It stays linked to the chat, so you never lose the context.

## When to make a ticket

* A customer reports a problem that needs follow-up
* A request needs another team member to act
* A question may take days to resolve

## Create a ticket from a message

**1. Find the message**

Open the chat and locate the message that describes the issue.

**2. Open the message menu**

Right-click the message on a computer, or press and hold on mobile. Choose the option to create a ticket. 

**3. Name the ticket**

Write a clear title, such as "Refund for order 1042 not received". The message text is added for you. 

**4. Set the details**

Choose a starting status and assign the ticket to a team member. You can also set a priority, a due date, [labels](https://docs.risponse.com/features/labels.md), and any [custom properties](https://docs.risponse.com/features/custom-properties.md) your team uses. 

**5. Save**

Review the details and confirm. The assignee is notified. 

## Tips for good tickets

* Use titles that say what is wrong, not just "Issue".
* Always assign an owner. Unowned tickets get forgotten.
* Set a due date for anything with a promise attached.
* Use one ticket per problem.

> [!NOTE]
>
> Do you want tickets created without clicking? Try [emoji tickets](https://docs.risponse.com/tickets-and-tasks/emoji-tickets.md) or [automations](https://docs.risponse.com/automations/overview.md).

## Related

* [Tasks](https://docs.risponse.com/tickets-and-tasks/tasks.md)
* [Ticket metrics](https://docs.risponse.com/reporting/ticket-metrics.md)


## Related topics

- [Create a ticket with an emoji](https://docs.risponse.com/tickets-and-tasks/emoji-tickets.md)
- [Ticket custom properties](https://docs.risponse.com/features/ticket-custom-properties.md)
- [Automated ticketing](https://docs.risponse.com/automations/ticketing.md)
- [Track and export ticket metrics](https://docs.risponse.com/reporting/ticket-metrics.md)
- [Built-in tools](https://docs.risponse.com/ai/agent/built-in-tools.md)


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