> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zapier integration

> Use Zapier to connect Risponse with thousands of apps. Start a Zap when a new chat, message, or ticket appears in Risponse.

Zapier links apps without code. With this integration, an event in Risponse can start a "Zap" that does something in another app.

## What you can do

Risponse events can start a Zap. Examples of events you may be able to use:

* A new chat is created.
* A message arrives, changes, or is deleted.
* A reaction is added.
* A ticket is created, updated, or deleted.

## Example

A new ticket is created in Risponse. Your Zap adds a row to a project board and posts a note in your team chat app.

## Connect Risponse to Zapier

**1. Get an API key**

In Risponse, open the Zapier integration page and create a key. Copy it and keep it safe. 

**2. Create a Zap**

In Zapier, start a new Zap and choose Risponse as the trigger app. 

**3. Choose an event**

Pick the Risponse event that should start the Zap. 

**4. Connect your account**

When asked, paste your API key to link Zapier with Risponse. 

**5. Test the trigger**

Run a test. Zapier pulls a sample so you can see the available details.

**6. Add your action and publish**

Choose what should happen in the other app, test it, and turn the Zap on.

> [!WARNING]
>
> Treat your API key like a password. Anyone with it can read your Risponse data through Zapier. If it leaks, replace it. 

> [!TIP]
>
> Not sure which tool to use? Use [workflows](https://docs.risponse.com/workflows/overview.md) for actions inside Risponse. Use Zapier when you need to reach other apps.

## Related

* [Google Sheets integration](https://docs.risponse.com/integrations/google-sheets.md)
* [Workflows overview](https://docs.risponse.com/workflows/overview.md)
* [Automated notifications](https://docs.risponse.com/automations/notifications.md)


## Related topics

- [Google Sheets integration](https://docs.risponse.com/integrations/google-sheets.md)
- [Media privacy](https://docs.risponse.com/features/media-privacy.md)
- [Introduction](https://docs.risponse.com/index.md)
- [Freshdesk integration](https://docs.risponse.com/integrations/freshdesk.md)
- [Zoho CRM integration](https://docs.risponse.com/integrations/zoho-crm.md)


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