> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Quick replies

> Save the messages you send again and again as short commands in Risponse, so your team can answer customers faster and stay consistent.

Do your agents type the same answers every day? Quick replies turn those answers into shortcuts anyone on the team can use.

## How it works

You save a message and give it a short command that starts with a slash, such as /pricing. In any chat, type the command and the full message appears, ready to send. 

Quick replies are shared. Everyone in your workspace sees the same list.

## Create one

**1. Open quick replies**

Go to your settings and open Quick Replies. 

**2. Add a new reply**

Choose the option to create one.

**3. Set the command**

Pick something short and easy to remember, like /refund.

**4. Write the message**

Type the full text customers will receive. Save it.

## Use one in a chat

1. Open a chat.
2. Type your command in the message box.
3. Pick the matching suggestion.
4. Read it, edit it if you like, and send.

## Good ideas for quick replies

* Greetings and out-of-hours notes
* Pricing and plan details
* Refund and return rules
* Steps to get started
* Links to demos or booking pages

> [!TIP]
>
> Check your list when prices, links, or policies change. An outdated quick reply spreads the wrong answer fast.

## Share the list

Tell your team which commands exist. A short internal list pinned in your team chat is enough. New hires will learn them quickly.

## Related

* [Private notes](https://docs.risponse.com/features/private-notes.md)
* [AI summaries and replies](https://docs.risponse.com/ai/summaries-and-replies.md)


## Related topics

- [Introduction](https://docs.risponse.com/index.md)
- [Set up your account](https://docs.risponse.com/get-started/setting-up-your-account.md)
- [Workspace metrics](https://docs.risponse.com/features/workspace-metrics.md)
- [App keeps crashing](https://docs.risponse.com/troubleshooting/app-crashes.md)
- [Automated replies](https://docs.risponse.com/automations/replies.md)


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