> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Labels

> Use colour-coded labels to sort chats, contacts, and tickets in Risponse, filter your inbox quickly, and control what your team can see.

Labels are tags you stick on chats, contacts, and tickets. They help you sort work, find things fast, and decide who sees what.

## How it works

You create a label once and reuse it everywhere. One item can have many labels. For example, a chat can be "VIP", "Renewal", and "Mumbai" at once.

## Create a label

**1. Open label settings**

Go to your settings and open Labels. 

**2. Add a label**

Give it a short name and pick a colour.

**3. Save**

The label is ready to use right away.

You can also create a label while applying one. Type a new name and add it.

## Apply a label

1. Open a chat, contact, or ticket.
2. In the side panel, find the option to add a label. 
3. Pick one or more labels.

To change or remove a label from the same place, click it.

## Filter by label

Open the filters on your chat list and choose a label. You then see only chats with that label. This is handy for follow-up lists, such as everyone waiting on a quote.

## Manage labels

In the label settings, you can rename, recolour, or delete a label. 

## Other uses

* **Access:** Give a team member access to chats by label. See [team access and roles](https://docs.risponse.com/features/team-access-and-roles.md).
* **Bulk changes:** Select many chats and add or remove a label together. See [bulk actions](https://docs.risponse.com/features/bulk-actions.md).

> [!TIP]
>
> Keep your list short. Ten clear labels work better than fifty overlapping ones. Review them every few months.

## Related

* [Custom properties](https://docs.risponse.com/features/custom-properties.md)
* [Bulk actions](https://docs.risponse.com/features/bulk-actions.md)


## Related topics

- [Team access and roles](https://docs.risponse.com/features/team-access-and-roles.md)
- [Number masking](https://docs.risponse.com/features/number-masking.md)
- [Workflow actions](https://docs.risponse.com/workflows/actions.md)
- [Chat list bulk actions](https://docs.risponse.com/features/bulk-actions.md)
- [Workflow triggers](https://docs.risponse.com/workflows/triggers.md)


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