> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom properties

> Add your own fields to Risponse chats, such as plan, city, or account ID, so your team can record key details next to each conversation.

Custom properties are extra fields you design yourself. They sit beside a chat so your team can keep customer details in one place instead of in a spreadsheet.

## How it works

You group fields into sections. Examples: an "Account" section with plan and renewal date, or a "Billing" section with a tax ID and invoice file.

Chat fields and ticket fields are managed separately. This page covers chats. For tickets, see [ticket custom properties](https://docs.risponse.com/features/ticket-custom-properties.md).

## Field types

* **Text:** free typing, such as a company name.
* **Date:** a calendar date, such as a renewal day.
* **File upload:** attach a document.
* **Single select:** choose one option from a list.
* **Multi select:** choose several options.
* **Dependent dropdown:** a list where the first choice changes the next list, such as country, then city. 

## Create a property

**1. Open custom properties**

Go to your settings and open Custom Properties. 

**2. Choose the chat tab**

Make sure you are on the chat fields, not the ticket fields.

**3. Add a section**

Name it after the kind of details it holds.

**4. Add a property**

Inside the section, name the property, pick a type, set any options, and save.

## Fill in values

Open a chat and go to its properties in the side panel. Fill in or edit the fields. 

## Keep it tidy

* You can reorder sections and move properties between them.
* You can filter your chat list by a property value, for example to see all customers on one plan.

> [!TIP]
>
> Start with the three or four fields your team really needs. Add more only when someone asks for them.

## Related

* [Ticket custom properties](https://docs.risponse.com/features/ticket-custom-properties.md)
* [Labels](https://docs.risponse.com/features/labels.md)


## Related topics

- [Ticket custom properties](https://docs.risponse.com/features/ticket-custom-properties.md)
- [Zoho Desk integration](https://docs.risponse.com/integrations/zoho-desk.md)
- [Org and chat assistant](https://docs.risponse.com/ai/agent/org-and-chat-assistant.md)
- [Labels](https://docs.risponse.com/features/labels.md)
- [Export and analyze your data](https://docs.risponse.com/reporting/export-and-analyze.md)


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