> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Automated flagging

> Highlight important WhatsApp messages in Risponse automatically, using keywords or mentions, so your team sees urgent requests first.

Automated flagging marks important messages so they stand out. Your team does not need to read every chat to find the urgent ones.

## What you can flag

* **Messages with keywords.** Words like "urgent", "down", or "complaint" can signal trouble.
* **Messages that mention someone.** If a colleague is tagged for approval, the message is highlighted for them.

## Example

A customer writes: "Our system is down. Please help urgently." Your rule spots "down" and "urgently" and flags the message. Your team sees it at the top of their view.

## Set it up

**1. Create a rule**

Open automation rules and start a new one. 

**2. Pick the trigger**

Choose the event for a new incoming message.

**3. Add keywords or other conditions**

List the words that matter. Include spelling variations your customers use.

**4. Add the flag action**

Choose to flag the message. If you can choose who sees it, pick the right people. 

**5. Publish**

Save and turn the rule on.

> [!TIP]
>
> Pair flagging with another action. For example, flag the message and also notify a manager.

> [!NOTE]
>
> Looking for flags based on meaning instead of exact words? See [flag messages with AI](https://docs.risponse.com/ai/flag-messages.md).

> [!WARNING]
>
> If your keywords are too broad, everything gets flagged and the flag loses its meaning. Start with a short list.

## Related

* [Flag messages with AI](https://docs.risponse.com/ai/flag-messages.md)
* [Automated escalation](https://docs.risponse.com/automations/escalation.md)
* [Labels](https://docs.risponse.com/features/labels.md)


## Related topics

- [Automated escalation](https://docs.risponse.com/automations/escalation.md)
- [Automation rules overview](https://docs.risponse.com/automations/overview.md)
- [Automated ticketing](https://docs.risponse.com/automations/ticketing.md)
- [Automated notifications](https://docs.risponse.com/automations/notifications.md)
- [Automated replies](https://docs.risponse.com/automations/replies.md)


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