> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flag messages with AI

> Let AI spot customer questions and requests in your WhatsApp chats so your team can see what still needs an answer.

AI flagging marks incoming messages that look like a question or a request. Your team can then see at a glance what is waiting for a reply.

Flagging does not reply to anyone. It only highlights messages. To have AI answer customers, see [AI agent overview](https://docs.risponse.com/ai/agent/overview.md).

## How it works

Risponse flags a message when two things are true:

* The sender is a customer or other outside contact.
* The message reads like a question, complaint, or request for help.

A friendly "thanks!" or a "good morning" is usually left alone. Messages from your own team are never flagged.

## Turn on flagging

**1. Open the AI settings**

Go to the AI section of your workspace and find the flagging page.

**2. Switch flagging on**

Use the toggle to enable it for your workspace.

**3. Add your own rules (optional)**

Write plain-language rules, such as "Ignore messages that only contain a sticker" or "Always flag messages that mention a refund."

**4. Save your changes**

Your rules apply to new messages from then on.

## How a flag is cleared

A flag goes away when someone deals with the message. Usually that means:

* A team member replies.
* Someone creates a ticket from the message.
* Someone removes the flag by hand.

You may also be able to choose whether one reply clears every flag in a chat, or only the flag on the message you replied to.

> [!NOTE]
>
> Flagging is a guess made by AI. It will sometimes flag a message that needs no answer, or miss one that does. Adjust your rules if you see a pattern.

> [!TIP]
>
> Short, specific rules work best. "Do not flag delivery photos sent by drivers" is clearer than "Ignore unimportant messages."

## Related

* [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
* [Create a ticket](https://docs.risponse.com/tickets-and-tasks/create-ticket.md)
* [AI credits](https://docs.risponse.com/features/ai-credits.md)


## Related topics

- [Automated flagging](https://docs.risponse.com/automations/flagging.md)
- [Respond and escalate to humans](https://docs.risponse.com/ai/escalate-to-humans.md)
- [Translate messages with AI](https://docs.risponse.com/ai/translate.md)
- [Workflow actions](https://docs.risponse.com/workflows/actions.md)
- [Create a ticket with an emoji](https://docs.risponse.com/tickets-and-tasks/emoji-tickets.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.