> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Personalization

> Give your Risponse AI agent a name, a tone, a role, and clear limits so it sounds like your business and stays on topic.

Personalization shapes how your AI agent introduces itself and how it talks to customers.

## What you can set

* **Nickname.** The name customers see, for example "Maya from Acme."
* **Personality.** A preset style that sets tone, reply length, and how careful the agent is when it does not know something. Presets may range from warm and chatty to short and strict.
* **Role and instructions.** A written brief about your business, your products, how to speak, and when to involve your team.
* **Restrictions.** Hard limits, such as topics the agent must never discuss.

## Set it up

**1. Open personalization**

Go to the AI section and choose **Personalization**.

**2. Choose a nickname and personality**

Pick a name your customers will find natural, then select the style that fits your brand.

**3. Write the role and instructions**

Explain who the agent is and who it helps. Name your team members and what each one handles.

**4. Add restrictions**

List what the agent must not do or say.

**5. Save your changes**

You can discard edits if you change your mind before saving.

## Example brief

```text theme={null}
You are the support assistant for Acme Tiles.
We sell floor and wall tiles in India.
Be polite and short. Use simple words.
Pricing questions: share only prices from the knowledge base.
Damaged goods: tell the customer a colleague will follow up,
then create a ticket.
```

## Tips for better results

* Be specific. Vague instructions give vague answers.
* Use examples of good replies.
* Keep restrictions narrow. Too many broad limits can make the agent unhelpful.
* Test with real questions after each change.

> [!NOTE]
>
> The agent follows your brief, but AI can still make mistakes. Review its replies regularly, especially in the first weeks.

## Related

* [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
* [Knowledge base](https://docs.risponse.com/ai/agent/knowledge-base.md)
* [Activation](https://docs.risponse.com/ai/agent/activation.md)


## Related topics

- [Activation](https://docs.risponse.com/ai/agent/activation.md)
- [Knowledge base](https://docs.risponse.com/ai/agent/knowledge-base.md)
- [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
- [Respond and escalate to humans](https://docs.risponse.com/ai/escalate-to-humans.md)


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