> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Org and chat assistant

> Use AI helpers built for your team: one for the chat you have open and one for work across your whole Risponse workspace.

These assistants are for your team, not your customers. They never message customers on their own.

## Chat assistant

The chat assistant works inside the conversation you have open. Use it to:

* Summarize what has happened so far.
* Check how the customer seems to be feeling.
* Draft a reply.
* Turn key messages into a ticket.
* Ask your own questions, like "Which products did they ask about?"

It only sees the chat that is open.

### Use it

**1. Open a chat**

Select any conversation.

**2. Open the AI panel**

Look for the AI tab in the side panel.

**3. Pick a suggestion or type a request**

Read the answer before using it.

## Org assistant

The org assistant works across your workspace. Depending on your setup, it can help you:

* Change labels, assignments, or private notes on many chats at once.
* Update the status, priority, or owner of several tickets or tasks.
* Find chats by their details, or search messages in a date range.
* Run a custom tool, such as extending a trial.
* Review your knowledge base for gaps, old content, and duplicates.

### Use it

**1. Open the assistant**

Click the AI icon on any page.

**2. Describe the job**

For example: "Add the label Wholesale to every chat that mentions bulk pricing this week."
See [Labels](https://docs.risponse.com/features/labels.md).

**3. Check before you confirm**

Read what it plans to change, especially for bulk updates.

> [!WARNING]
>
> Bulk changes are hard to undo by hand. Start with a small request, and check the result before doing more.

> [!NOTE]
>
> If a request needs a custom tool, that tool must be active, and any values it needs must already be saved in the chat's properties. See [Custom properties](https://docs.risponse.com/features/custom-properties.md).

## Related

* [AI dictate](https://docs.risponse.com/ai/agent/ai-dictate.md)
* [Custom tools](https://docs.risponse.com/ai/agent/custom-tools.md)
* [AI summaries and replies](https://docs.risponse.com/ai/summaries-and-replies.md)


## Related topics

- [AI dictate](https://docs.risponse.com/ai/agent/ai-dictate.md)
- [AI summaries and replies](https://docs.risponse.com/ai/summaries-and-replies.md)
- [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
- [Saved chat lists](https://docs.risponse.com/bulk-messaging/saved-chat-lists.md)
- [Chats not loading](https://docs.risponse.com/troubleshooting/chats-not-loading.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.