> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge base

> Teach your Risponse AI agent with FAQs and documents so it answers customers using your own facts, not guesses.

The knowledge base is what your AI agent reads before it answers. The better your content, the better the replies.

## What goes in it

* **FAQs.** A question, an answer, and optional notes on how to handle it.
* **Documents.** Reference files the agent can search, such as a price list or policy.
* **Learned entries.** Drafts the agent writes from your team's past answers. See [Self-training](https://docs.risponse.com/ai/agent/self-training.md).

Entries can be active, inactive, or waiting for your review. Only active entries are used.

## Add an FAQ

**1. Open the knowledge base**

Go to the AI section and choose **Knowledge Base**.

**2. Start a new entry**

Choose to add a new FAQ.

**3. Write the question a few ways**

Customers ask the same thing in many ways. Add two or three versions, like "Do you deliver?" and "Is home delivery available?"

**4. Write a clear answer**

Include the details a customer needs: prices, times, links, next steps.

**5. Add special instructions (optional)**

For example: "If the customer is outside Pune, create a ticket."

**6. Save and activate**

Make sure the entry is active.

## Upload a document

Choose to upload a file, then select it from your computer. Documents with clear headings, or in question-and-answer form, work best.

## Keep it healthy

* Remove old prices and expired offers.
* Do not let two entries give different answers to the same question.
* Review learned entries before relying on them.
* Test with real customer questions and check what the agent replied.

> [!WARNING]
>
> If your content is missing or unclear, the agent may give a weak answer. Do not put private data you would not want shared with customers.

## Related

* [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
* [Self-training](https://docs.risponse.com/ai/agent/self-training.md)
* [Personalization](https://docs.risponse.com/ai/agent/personalization.md)


## Related topics

- [Personalization](https://docs.risponse.com/ai/agent/personalization.md)
- [Self-training](https://docs.risponse.com/ai/agent/self-training.md)
- [Org and chat assistant](https://docs.risponse.com/ai/agent/org-and-chat-assistant.md)
- [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
- [Respond and escalate to humans](https://docs.risponse.com/ai/escalate-to-humans.md)


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