> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connectors

> Link outside systems like a CRM or order tool to your Risponse AI agent through MCP, so it can look up data and, if allowed, act on it.

A connector links the AI agent to another system that supports MCP, a common standard for connecting AI to software. Your agent can then look things up there, such as a customer record or product details.

> [!NOTE]
>
> Ask a developer or the vendor of the other system for its MCP server address and sign-in method.

## Lookups and actions

Connected tools fall into two groups:

* **Lookups** only read information. They are the safer choice.
* **Actions** change something in the other system, like updating a record.

We recommend turning on lookups first. Turn on actions only when you trust the rules you have written.

## Add a connector

**1. Open connectors**

Go to the AI section, then **Tools**, then connectors, and add a new one.

**2. Enter the details**

Give it a name, paste the server address, and choose how it signs in.

**3. Review the tools found**

Risponse lists what the other system offers. Check the read and write grouping carefully, because it can be wrong.

**4. Switch tools on or off**

Enable only what the agent needs.

**5. Test it**

Ask the agent a question that needs the connector, from a test chat.

## Good to know

* The agent only uses tools you enabled, and only when a chat needs them.
* If an action fails or takes too long, the agent may tell the customer your team will confirm. Check the other system yourself in that case.
* You can refresh the tool list, disconnect a connector, or sign in again if access expires.

> [!WARNING]
>
> A connector can expose private business data. Share only what the agent needs, and review its activity regularly.

## Related

* [Custom tools](https://docs.risponse.com/ai/agent/custom-tools.md)
* [HubSpot integration](https://docs.risponse.com/integrations/hubspot.md)
* [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)


## Related topics

- [WhatsApp MCP server](https://docs.risponse.com/ai/whatsapp-mcp.md)
- [Custom tools](https://docs.risponse.com/ai/agent/custom-tools.md)
- [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)


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