> ## Documentation Index
> Fetch the complete documentation index at: https://docs.risponse.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activation

> Control when the Risponse AI agent replies: custom rules, default mode, delays, working hours, and which WhatsApp numbers it covers.

Activation settings decide when the AI agent answers and when it stays quiet.

## What you can control

* **Rules.** Built-in rules already tell the agent which messages deserve a reply. You can add your own rules in plain language, such as "Do not reply to messages about job applications."
* **Default mode.** Choose whether the agent is on for every chat, or off until you enable it for a chat.
* **Per-chat switch.** You can allow or block the agent in a single chat from that chat's settings.
* **Response delay.** The agent waits a moment before replying, which gives your team time to answer first.
* **Pause after a human reply.** When a team member replies, the agent pauses for a set time.
* **Working hours.** Limit the agent to certain days and times in your time zone.
* **Numbers.** Choose which WhatsApp numbers the agent covers.

## Change activation settings

**1. Open the activation page**

Go to the AI section and choose **Activation**.

**2. Add your rules**

Write short rules in the rules box. They add to the built-in rules, not replace them.

**3. Pick a default mode**

Choose between on for all chats, or on only where you enable it.

**4. Set timing**

Enter the response delay and the pause time.

**5. Set hours and numbers**

Add working hours and select the numbers the agent should cover.

**6. Save**

Your changes only apply after you save.

## Internal contacts

The agent should not answer your own colleagues. Mark them as internal contacts so it ignores them.

> [!TIP]
>
> Start with a longer response delay. It gives your team a chance to reply first and lets you see how often the agent is needed.

> [!NOTE]
>
> Turning the whole agent on or off is done from the agent overview, not on this page.

## Related

* [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
* [Personalization](https://docs.risponse.com/ai/agent/personalization.md)
* [Respond and escalate to humans](https://docs.risponse.com/ai/escalate-to-humans.md)


## Related topics

- [Personalization](https://docs.risponse.com/ai/agent/personalization.md)
- [AI agent overview](https://docs.risponse.com/ai/agent/overview.md)
- [Respond and escalate to humans](https://docs.risponse.com/ai/escalate-to-humans.md)


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